Automated key management for student housing
Reduce queues for key handovers and let students pick up and return keys through self-service around the clock.
CHALLENGES
Move-in peaks overload customer service
Move-in peaks in student housing can be intense. When hundreds of residents move around the same time, manual key management quickly becomes congested.
Semester starts and month-end peaks
Month-ends and the start of semesters can concentrate hundreds of key handovers into the same days. Queues grow, customer service is overloaded and manual key handovers take time away from other service work.
Move pickups and returns to 24/7 self-service
- The departing resident returns the key to a Key Automat, where the new resident can pick it up with their own PIN code at a time that suits them.
Smooth handling of exceptions
Returns do not always follow the instructions. If a key is returned to customer service instead of a Key Automat, the automated workflow is interrupted and creates unnecessary follow-up work.
Exceptions are handled without extra investigation rounds
- Staff can update the key location with one click. The new resident receives updated pickup instructions, or the key can be moved to a Key Automat so the process can continue.
Tracking late returns
Late key returns can delay the next resident’s move-in. Manual follow-up and reminder calls take valuable time from customer service.
Automated return reminders
- The system tracks return deadlines and sends automatic SMS and email reminders. Key event history makes it easier to resolve exceptions.
OUR SOLUTION
Software, Key Automats and integrations in one process
LivionKey combines management software, space-efficient Key Automats and system integrations. The whole process keeps pickups, returns and exceptions under control, even during the busiest move-in days.
Software: real-time monitoring and exception handling
Automation handles standard pickups and returns without manual work. Staff can monitor the situation in real time and resolve exceptions flexibly through the user interface.
Hardware: lockers used as needed
You do not need one locker for every apartment. Key Automats are dimensioned based on move-in volumes, and the system automatically reserves available lockers for pickup and return needs.
Integrations: data directly from rental management
Connect LivionKey to the system where residents, rental agreements and move-in dates are managed. This data can be used to schedule returns and send pickup codes.
WORKFLOWS
Choose the right workflow
Explore key management solutions designed for student housing.
Resident turnover
Automate key handovers and returns when residents change. PIN codes are sent on schedule, and each return records an image, timestamp and user details.
Contractor and maintenance access
Give maintenance teams and contractors scheduled PIN codes for the right property. Keys no longer need to be collected from the central office, and all events are recorded in the system.
Controlled digital key handover
Handle key handovers without paper, also through customer service. With LivionKey Register, the resident signs the handover agreement on their own phone.
Ready for a smoother move-in season?
LivionKey reduces key handover queues and manual work. Let’s discuss how key management could be automated across your properties.