Lost iLOQ S5 Key? Get a Replacement in 3 Days or 30 Seconds?

Your property has made a smart choice by investing in the iLOQ S5 system. It combines the intelligence of digital access management with the reliability of a physical key familiar to every resident.

Even though the keys are electromechanical and reprogrammable, the "lost key problem" is often solved the old-fashioned way. When a physical key goes missing on a Friday night, we go back to the Stone Age: a call to maintenance, a door-opening fee, ordering a new key, waiting, and finally picking it up days later.

The technology already exists, but the process is lagging behind.

LivionKey20 for iLOQ S5 Automates the Last Mile

Developed in collaboration with iLOQ, LivionKey20 is not just a storage locker. It is a smart extension that enables fully digital management of physical keys.

Inside the device sits a "pool" of unprogrammed iLOQ S5 keys. When the need arises, the process is completely automated:

• Order: The property manager or automation system issues a PIN code to the resident.
• Retrieval: The resident enters the code into the device in the lobby.
• Programming: The device grabs a blank key and instantly programs it with the desired access zones.

The result? The resident gets a fully functional iLOQ S5 key in hand in less than a minute—without anyone needing to drive to the site.

Why Is This a Game-Changer?

The greatest strength of iLOQ S5 is its self-powered, physical key that works in all conditions. LivionKey20 unlocks the full potential of this technology by removing logistical hurdles.

Forget unnecessary pickup trips and maintenance runs—let automation handle the logistics.

• 24/7 Availability: Residents can pick up a new key anytime, day or night.
• Zero Wait Time: No more waiting 3 days for a replacement key.
• Reduced Costs: Eliminate emergency maintenance callouts for lost keys.
• Complete Traceability: Every key handover is logged automatically.

How It Works in Practice

The LivionKey20 integrates seamlessly with your existing iLOQ S5 infrastructure. Here's what happens when a resident loses their key:

1. The resident reports the lost key through your property management system or contacts the manager.
2. The old key is immediately deactivated in the iLOQ system—no security risk.
3. A one-time PIN code is generated and sent to the resident.
4. The resident walks to the LivionKey20 in the lobby, enters the PIN, and receives a freshly programmed key.

The entire process takes under a minute. No appointments, no waiting, no driving.

Built for Property Managers

LivionKey20 was designed with property managers in mind. It reduces the administrative burden of key management while improving resident satisfaction.

• Remote Management: Issue keys from anywhere through the Livion cloud platform.
• Automatic Restocking Alerts: Get notified when the key pool is running low.
• Full Audit Trail: Know exactly who picked up which key and when.
• Integration Ready: Works with your existing property management systems via API.