From Manual Handoffs to Digital Relief: How Vame Gruppen Provides 24/7 Support to Families in Crisis with LivionKey

When disaster strikes a home in the form of fire or flood, the response needs to be immediate, compassionate, and efficient. This is the critical mission of Vame Gruppen, a company dedicated to providing rapid support and services—from temporary housing to sanitation—for insurance customers in their most urgent time of need.

At the heart of their mission is a drive for innovation. "Our goal is to become a leading digitalized company in the home insurance sector," says Adam Vikström, Business Developer at Vame Gruppen.

This commitment to digitalization recently led them to solve a critical logistical challenge, transforming their service delivery and enhancing customer care with the help of LivionKey.

The Challenge: A 24/7 Need vs. a 9-to-5 Process

For a family displaced by a fire or flood, every minute counts. The process of getting a key to a temporary apartment or house needs to be as seamless and stress-free as possible. However, Vame Gruppen's traditional method of manual key handovers was creating a significant bottleneck.

This manual process put a strain on both the Vame Gruppen team and the families they were serving. It presented a stark choice: either hire more staff specifically for round-the-clock key duty or find a smarter, more scalable digital solution. Aligned with their company vision, they chose the latter.

The Solution: A "Plug & Play" Partnership

Vame Gruppen needed a solution that was reliable, easy to implement, and offered the 24/7 automation their customers deserved. They found their answer in the LivionKey30 automated key cabinet.

The transition was remarkably smooth. When asked about the "Plug & Play" promise of the system, Adam's response was enthusiastic:

This ease of use extended to the technical backend. Vame Gruppen integrated the key cabinet directly into their existing systems using the LivionKey API. "The process went very well," Adam notes. He praises the collaborative spirit of the implementation, adding, "There is some corner cases, but that we figured out together with the Livion team." This highlights a key factor in the project's success: a true partnership approach.

The Results: Saving Costs and Easing Stress

Since implementing the LivionKey30 system, the impact on Vame Gruppen's operations has been profound and measurable. The daily process of managing keys has been completely automated, freeing up valuable human resources and eliminating the previous bottleneck.

When asked to quantify the change, Adam is clear: the new system has saved the company the equivalent of "Probably 1-2 employees."

Beyond the significant cost savings, the most important outcome has been the improvement in the customer experience. By providing secure, self-service key access at any hour, Vame Gruppen has removed a major point of friction for families already dealing with immense stress. The result is not just a more efficient operation, but also "more happy customers."

For a company in the business of providing care and relief, this is the ultimate metric of success.

Vame Gruppen's story is a powerful testament to how smart, targeted automation can deliver a massive return on investment, enhance customer satisfaction, and empower a company to better fulfill its core mission.