# Automated key management for student housing Reduce queues for key handovers and let students pick up and return keys through self-service around the clock. ## Metadata - **Language:** en - **Source page:** https://livionkey.com/industries/student-housing - **Markdown endpoint:** https://livionkey.com/industries/student-housing.md ## Content ## route - **slug:** student-housing ## navbar - **origin:** Industries - **interest:** Student housing ## hero - **title:** Automated key management for student housing - **description:** Reduce queues for key handovers and let students pick up and return keys through self-service around the clock. - **secondary:** Explore workflows - **image Alt:** Student picking up keys from a LivionKey Key Automat in a campus lobby ### status - **title:** Key picked up - **description:** Move-in completed - **time:** 02.15 ## challenge - **eyebrow:** CHALLENGES - **section Title:** Move-in peaks overload customer service - **title:** Move-in peaks in student housing can be intense. When hundreds of residents move around the same time, manual key management quickly becomes congested. ### items #### month End Bottleneck - **title:** Semester starts and month-end peaks - **description:** Month-ends and the start of semesters can concentrate hundreds of key handovers into the same days. Queues grow, customer service is overloaded and manual key handovers take time away from other service work. - **image Alt:** Long queue of students waiting for keys at a housing office ##### details ###### fix - **title:** Move pickups and returns to 24/7 self-service - **description:** The departing resident returns the key to a Key Automat, where the new resident can pick it up with their own PIN code at a time that suits them. #### exception Handling - **title:** Smooth handling of exceptions - **description:** Returns do not always follow the instructions. If a key is returned to customer service instead of a Key Automat, the automated workflow is interrupted and creates unnecessary follow-up work. - **image Alt:** Student returning a key to customer service instead of the automat ##### details ###### fix - **title:** Exceptions are handled without extra investigation rounds - **description:** Staff can update the key location with one click. The new resident receives updated pickup instructions, or the key can be moved to a Key Automat so the process can continue. #### automated Reminders - **title:** Tracking late returns - **description:** Late key returns can delay the next resident’s move-in. Manual follow-up and reminder calls take valuable time from customer service. - **image Alt:** Housing coordinator reviewing late key returns in the system ##### details ###### fix - **title:** Automated return reminders - **description:** The system tracks return deadlines and sends automatic SMS and email reminders. Key event history makes it easier to resolve exceptions. ## capabilities - **eyebrow:** OUR SOLUTION - **section Title:** Software, Key Automats and integrations in one process - **description:** LivionKey combines management software, space-efficient Key Automats and system integrations. The whole process keeps pickups, returns and exceptions under control, even during the busiest move-in days. - **workflow Link:** See how it works in practice ### items #### software - **title:** Software: real-time monitoring and exception handling - **description:** Automation handles standard pickups and returns without manual work. Staff can monitor the situation in real time and resolve exceptions flexibly through the user interface. #### hardware - **title:** Hardware: lockers used as needed - **description:** You do not need one locker for every apartment. Key Automats are dimensioned based on move-in volumes, and the system automatically reserves available lockers for pickup and return needs. #### integrations - **title:** Integrations: data directly from rental management - **description:** Connect LivionKey to the system where residents, rental agreements and move-in dates are managed. This data can be used to schedule returns and send pickup codes. ## solution Routing - **eyebrow:** WORKFLOWS - **section Title:** Choose the right workflow - **title:** Explore key management solutions designed for student housing. ### items #### long Term Turnover - **title:** Resident turnover - **description:** Automate key handovers and returns when residents change. PIN codes are sent on schedule, and each return records an image, timestamp and user details. - **link:** Learn more #### contractor Access - **title:** Contractor and maintenance access - **description:** Give maintenance teams and contractors scheduled PIN codes for the right property. Keys no longer need to be collected from the central office, and all events are recorded in the system. - **link:** Learn more #### digital Desk - **title:** Controlled digital key handover - **description:** Handle key handovers without paper, also through customer service. With LivionKey Register, the resident signs the handover agreement on their own phone. - **link:** Learn more ## cta - **title:** Ready for a smoother move-in season? - **description:** LivionKey reduces key handover queues and manual work. Let’s discuss how key management could be automated across your properties.